1. Purpose

At Moving Mountains Village, your privacy matters. We are a private paediatric therapy practice providing occupational and behavioural therapy services. This Privacy Policy explains how we manage personal and health information collected in the course of delivering care, managing our practice, and supporting families.

We are committed to complying with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and maintaining best practices for confidentiality, security, and transparency.

2. Handling Your Personal Information

2.1 Why We Collect Your Information

We collect personal and health information to:

• Provide safe and effective therapy services

• Understand each child’s needs and goals

• Communicate with parents, carers, and referrers

• Process payments and funding claims

• Send appointment reminders and clinic updates

If you choose not to share some information, this may impact our ability to provide care.

2.2 What Information We Collect

We only collect information that is necessary to support therapy and manage our relationship with you. This may include:

• Parent/carer and child’s name and contact details

• Date of birth

• Medical and developmental history

• Reports from other professionals

• Medicare or private health fund information

• Payment or billing details

2.3 How We Collect Information

We typically collect personal information from you through:

• Intake and consent forms

• Online booking systems

• Direct communication (e.g. email, phone, in-session)

• Observation and assessments

We may collect information from other service providers (e.g. paediatricians, schools, allied health professionals) only with your consent.

3. Use and Disclosure

3.1 How We Use Your Information

We use your information to:

• Deliver therapy tailored to your child’s needs

• Coordinate with other health or educational professionals (with consent)

• Issue invoices and manage accounts

• Communicate important service updates

• Improve our services through feedback or internal review

You will also be added to our clinic email list (e.g. via Mailchimp) to receive updates—you can unsubscribe at any time.

3.2 Who We Share Information With

We only share your personal or health information when:

• You have given us permission

• It is necessary for your or your child’s care (e.g. with teachers, doctors)

• Required by law or for safety reasons

We use third-party platforms for booking, communication, and email marketing. These providers are carefully selected and committed to privacy and security.

We do not sell, rent or share your personal information for commercial purposes, and we do not store information overseas.

4. Website and Online Services

4.1 Information Collected Online

When you visit our website or use online forms:

• We do not identify you personally unless you submit a form

• We may collect general usage data (e.g. browser type, pages viewed) to improve site functionality

If you fill out an enquiry or booking form, we use that information solely for the reason you submitted it (e.g. scheduling an appointment or responding to your query).

4.2 Cookies

Our website may use cookies to support user experience. Cookies don’t identify you personally. You can disable cookies via your browser, though it may affect how some features work.

5. Data Security and Accuracy

We store personal information securely, using encrypted systems and restricted access. Paper records, if any, are kept in locked storage. We take reasonable steps to ensure your information is accurate, complete, and up to date.

If your details change, please let us know.

When no longer needed, and not required by law to retain, your information is securely deleted or destroyed.

6. Access and Corrections

You can request access to personal or health information we hold about you or your child. You may also ask us to correct any errors.

If we cannot meet your request (e.g. due to legal reasons), we will explain why. You may also provide a written statement to be attached to your records.

7. Questions or Concerns

If you have questions, concerns, or wish to make a complaint about how we handle your information, please contact:

Marie Criticos
Moving Mountains Village
📍 5/456 Rocky Point Road, Sans Souci NSW 2219
📞 (02) 8541 1416

We aim to respond to all enquiries and complaints fairly and promptly.

8. Staff Training and Policy Reviews

All Moving Mountains Village team members are trained in privacy policies during induction and regularly thereafter. Our privacy policy is reviewed annually or as needed to ensure ongoing compliance and best practice.